Returns & Exchange
Kindly note that should you choose to cancel your order, a restocking fee of 20% will apply. It is important to keep in mind that any cancellations must be requested within 24 hours of your purchase. It is after this period that all sales will be considered final. We appreciate your understanding of this policy as it helps us maintain our high standards of quality and efficiency in serving you. Please do not hesitate to contact us should you have any questions or concerns.
Damaged items
In the unfortunate event that any items in your order arrive damaged, we kindly request that you take immediate action to document the situation by photographing both the package and its contents. Please send these photos, along with any pertinent information, to our dedicated email address at tobaccobuzzbrea@gmail.com within 24 hours of receiving your delivery. Please note that we are unable to accept returns or offer refunds on items that have been used or removed from their original packaging. This policy is in place to ensure that we can continue to deliver the highest levels of quality and service to our valued customers. Should you have any questions or concerns regarding our returns and refunds policy, please do not hesitate to contact us.
